Why Communispace: Changing the way you look at brand marketing
For more than ten years we have been relentless in our pursuit of constantly providing new ways for our clients to connect with their customers—delivering the kind of insights that can totally change the game for their brand.
Our Mission: To drive real results and impact your brand—turning discovery and inspiration into action.
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Full-Service Solutions Learn More
Communispace has delivered game-changing insights and solutions to the world's most recognized brands for more than 10 years.
Full suite of professional services: Technology consulting management and reporting, all strategically aligned to your business needs.
Best-in-class recruiting: Exactly the right members for your community, 100% of the time.
Highly-engaged communities: Members are ready and willing to participate, resulting in faster, better, more actionable insights.
Analysis and reporting: Rapid, insightful, and pragmatic—access to rich insights and intelligence that guide business decisions.
Fast turnaround: Meet urgent needs, literally overnight, with real-time data from your community available 24/7.
Customer Communities
Private online communities are changing the way brands learn from customers. They're places where consumers share, not just talk. Where they participate and engage with your brand, offering ideas and advice from shared experiences because they want to. Because they know they are being heard. Online communities—made up of 300–500 valuable, vocal, specifically recruited customers—are the difference between research and game-changing insights.
A community is an ongoing private source of insight. It is a long-term strategy for engaging with—and learning from—your most important customers. You can use communities to test ideas, generate feedback, and explore customers' mindsets.
Our process is aligned with your goals—combined with a strategic partnership every step of the way.
People + Practices: We fully immerse ourselves in your business and assure your community is aligned with your goals, process, and success metrics.
Facilitation + Management: We carefully recruit and invite the "right" community members and regularly engage them as they start to view the community as their own.
Technology + Innovation: Communities are powered by our proprietary software tools and are facilitated by experts who specialize in engaging members.
Analysis + Reporting: Flexible and easy-to-use reports spotlight actionable ideas, potentially game-changing insights, emerging trends, and urgent issues.
We're an extension of your team. We're ready to make it happen. Think of your community as a partnership between you, your consumers, and us. We partner with you at every step.
As your partner, we will:
- Develop a learning agenda designed to draw out actionable insights.
- Create activities that encourage customers to open up and share.
- Facilitate and monitor conversations to foster greater participation.
- Analyze conversations to find insights that don't come through in the data alone.
- Support members and ensure a vibrant community.
- Package the insights in easily digestible reports that bring the customer to life.
Whether it's across global or across the street, we've got you covered.
- Full-service capabilities (single-region and cross-regional communities)
- Global best practices designed to support multi-national firms
- Comprehensive recruitment services and expert facilitation in many languages
- Voices of members from 92 different countries
Our communities have helped agencies with everything from highly strategic initiatives to more tactical executions. Whether it's understanding and developing a social media strategy rolling out a highly successful marketing campaign or supporting a brand extension or new product launch, we get you the input and impact with minimal client second-guessing.
IdeaSpace is your instant connection to the customer. IdeaSpaces are proprietary groups of insights communities that give you an unfettered, unprecedented window into the lives and thoughts of your client's most influential customers, allowing for ad hoc qualitative market research for men, women, or Millennials.
So, you have a community, now what? A community allows you to learn things from your customers—test things and ask questions—without the consequences of what would really happen out in the real world.
From your community, you can:
- Get answers without asking
- Surface unmet needs
- Tap customer insights
- Identify trends
- Explore and test anything
- Avoid disasters
- Make better, faster decisions
- Develop intense customer relationships
- Get executive buy-in
- Cure Monday morning second-guessing syndrome
- Take learnings from insight to inspiration
- Find out what builds customer loyalty