Voice of the Customer Isn’t All Talk

2010-08-16, 1to1 Magazine

1to1 Magazine’s coverage of the CDW case study that discusses how the company drove hundreds of millions of dollars in revenue by establishing a customer listening program and also touches on the their work with Communispace.

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Secrets of Engaging Customers in Online Communities

2010-08-09, Forbes.com

Diane Hessan interviewed by Forbes.com in, "Secrets of Engaging Customers in Online Communities"

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Chase, IHG Intro New Credit Card

2010-07-14, Marketing Daily

MediaPost's Marketing Daily showcases how IHG's Priority Club Rewards Communispace community helped them co-create a newly released credit card in, "Chase, IHG Intro New Credit Card"

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Hotel loyalty club members co-create new credit card

2010-07-14, Research Magazine

Research Magazine features a results story from IHG's Communispace Community in, "Hotel loyalty club members co-create new credit card" 

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Market Research Should Get Back To Its Roots

2010-06-28, MediaPost Blogs, Marketing Daily

Bill Alberti contributes to MediaPost Blogs Marketing Daily in, "Market Research Should Get Back To Its Roots"

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Hey Social CRM Cart, Here's Your Horse

2010-06-22, 1to1 Media

Debi Kleiman, VP of Product Marketing, guest blogs for 1to1 Media in, "Hey Social CRM Cart, Here's Your Horse."

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Don't Believe The Startup Hype

2010-06-17, MediaPost's Online Media Daily

Forrester: Don't Believe The Startup Hype

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6 Ways to Optimize Your Online Community

2010-06-17, eM+C

Debi Kleiman, VP of Product Marketing, contributes to eMarketing & Commerce (eM+C) in the article, "6 Ways to Optimize Your Online Community." 

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Don't Make These Mistakes with Your Online Brand Community

2010-05-17, Harvard Business Review

Debi Kleiman, VP of Product Marketing co-authors Harvard Business Review Blog article "Don't Make These Mistakes with Your Online Brand Community"

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Lessons From Leno and Twitter Bombers: 3 Rules for Next-Gen Marketing

2010-03-23, Fast Company

Fast Company article, "Lessons From Leno and Twitter Bombers: 3 Rules for Next-Gen Marketing" highlights CEO Diane Hessan's presentation at ARF's Re:think Conference

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Consumers Are Tired of Hearing About the Recession

2010-03-22, AdvertisingAge

AdAge article "Consumers Are Tired of Hearing About the Recession," written by Manila Austin, Communispace and Graceann Bennett, Ogilvy & Mather, highlights their recent study on the post-recession consumer

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Will Traumatized Consumers Ever Recover?

2010-03-22, AdWeek

Adweek article, "Will Traumatized Consumers Ever Recover?" highlights joint research by Communispace and Ogilvy which focuses on the recession

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Experienced Hands, Still Valued

2010-03-05, The New York Times

The New York Times article, "Experienced Hands, Still Valued" showcases the unique and diverse employees at Communispace

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Communispace does a nifty two-step, providing clients

2010-03-01, CRM Magazine

The 2010 CRM Service Awards: Rising Stars—Communispace (The Dance Partner)
Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants. 

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Has anyone seen the future of research?

2010-02-12, Research Magazine

Research Magazine article, "Has anyone seen the future of research?" highlights the Fast Forward London event hosted by Communispace, BrainJuicer, and OTX

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The Industry And The Consumer

2009-07-09, MediaPost Blogs

The MediaPost blog article, "The Industry And The Consumer" highlights Communispace's C-Suite to Main Street research report

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Don't Get Lost in Translation

2009-06-25, Online Media Daily

Jennifer Adams, Director of Client Services in Europe, contributes to MediaPost's Blog, Online Media Daily in the article, "Don't Get Lost in Translation" 

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Frugality And Social Status Trump Altruism

2009-06-24, MediaPost Marketing:green

SVP of Innovation and Design, Julie Wittes Schlack, contributes the article, "Frugality And Social Status Trump Altruism" to MediaPost's Marketing:green blog

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When Liz Met Twitter: Fashion Brand Taps Social Media

2009-06-17, BrandWeek

In the BrandWeek article, "When Liz Met Twitter: Fashion Brand Taps Social Media" Liz Claiborne shares how their community helps them keep pace with fast moving consumers

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Online Community is a Big Deal for Bargain Shoppers

2009-05-13, Overstock.com

Overstock.com's Online Community is a Big Deal for Bargain Shoppers

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How to Use Social Technology in Pharma Marketing

2009-05-11, AdvertisingAge

In the AdAge digital blog article, "How to Use Social Technology in Pharma Marketing" Josh Bernoff of Forrester recommends Communispace for companies that really want to engage customers through listening

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Scientific insights from online communities

2009-05-06, Research Magazine

Research Magazine article, "Scientific insights from online communities" features Elsevier’s Yukun Harsono discussing the publisher’s Innovation Explorers Communispace community

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The role of community in the social media landscape

2009-04-22, Business Innovation Factory

Communispace CEO Diane Hessan spoke about the role of community in the social media landscape at the Business Innovation Factory—Click-on the link below to watch the podcast 

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Yes, I'm A CEO Who Really Uses Twitter

2009-04-22, Forbes.com

Forbes.com article, "Yes, I'm A CEO Who Really Uses Twitter" tells Diane Hessan's Twitter adventure

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'Community Giving' Has New Meaning for InterContinental Hotels

2009-04-01, 1to1 Weekly

The 1to1 Weekly article, "'Community Giving' Has New Meaning for InterContinental Hotels,'" explains how IHG turned to their Communispace community to learn what charities their loyalty members value the most

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Using Social Media to Listen to Consumers

2009-03-30, AdvertisingAge

AdAge article "Using Social Media to Listen to Consumers" features commentary from Communispace CEO, Diane Hessan, about the power of really listening

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Following the Luxury Chocolate Lover

2009-03-26, BusinessWeek

Godiva's private online community featured in the BusinessWeek article, "Following the Luxury Chocolate Lover," which highlights their success in listening amid recessionary belt-tightening

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When Obama Listens People Talk

2009-02-18, When Obama Listens People Talk

MediaPost'sOnline Media Daily publication, features commentary from Julie Wittes Schlack, Senior VP of Innovation & Design at Communispace, in "When Obama Listens People Talk"

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Spanish-language Facilitators Share Their Best Tips

2009-02-12, MediaPost Engage:Hispanics

MediaPost blog, Engage:Hispanics, features Communispace's experience working with Spanish-language brand communities in the article, "Spanish-language Facilitators Share Their Best Tips"

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Marketing Execs: Researchers Could Use a Softer Touch

2009-01-27, AdvertisingAge

Charles Schwab's Communispace communities mentioned in AdAge article, "Marketing Execs: Researchers Could Use a Softer Touch" for connecting with consumers in their own voice

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Will Work for Praise: The Web's Free-Labor Economy

2008-12-28, BusinessWeek

Communispace mentioned in BusinessWeek article, "Will Work for Praise: The Web's Free-Labor Economy" for successfully enlisting volunteer community members

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Forrester survey finds social media leading way toward CRM 2.0

2008-12-08, B2B

B2B article, "Forrester survey finds social media leading way toward CRM 2.0" features Citrix Systems' Communispace community for putting a b-to-b spin on CRM 2.0 and social media

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Putting Facebook and Twitter to work

2008-10-23, CNN.com

Communispace mentioned in CNN.com article, "Putting Facebook and Twitter to work"—which discusses the rise in consumer-generated content and social networking tools being used in corporations and IT departments

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Are You Listening?

2008-10-17, 1to1 Media

CEO Diane Hessan featured in the 1to1 Magazine blog post "Are You Listening?" discussing the dual benefits of communities—long term engagements with consumers to drive break-throughs and "fast-track" access to consumer interaction

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Insider information: Embracing user generated content

2008-10-15, MyCustomer.com

MyCustomer.com article, "Insider information: Embracing user generated content" features Julie Wittes Schlack, Senior Vice President, Innovation & Design at Communispace

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Disney/Communispace Win Best Paper Overall Award

2008-09-25, ESOMAR

ESOMAR Awards the Crossing of Frontiers in Research at its Congress 2008—Disney/Communispace Win Best Paper Overall Award

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A Time to Innovate: Some of the business world's most influential women get together to take on the future

2008-09-05, MSNBC

CEO Diane Hessan's involvement in the 2008 Women Presidents' Organization panel mentioned in the MSNBC article—"A Time to Innovate: Some of the business world's most influential women get together to take on the future"

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Intercontinental Hotels Mines Customers for Advocacy

2008-08-20, 1to1 Magazine

1to1 Magazine's Online Edition article, "Intercontinental Hotels Mines Customers for Advocacy" features IHG's Priority Club Rewards Communispace Community

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IHG Tests Power of Word of Mouse

2008-08-19, BrandWeek

BrandWeek article, "IHG Tests Power of Word of Mouse" highlights IHG's email campaign through their Communuspace community

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Younger Hispanics Respond Better To Bilingual Online Marketing

2008-08-18, MediaPost's MarketingDaily

Communispace Researcher Katrina Lerman, featured in MediaPost's MarketingDaily article "Younger Hispanics Respond Better To Bilingual Online Marketing"

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Looking For Insight In Social Media

2008-08-07, Online Media Daily

Online Media Daily features an article, "Looking For Insight In Social Media" by Julie Wittes Schlack, Senior Vice President, Innovation & Design at Communispace

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The New Face of Focus Groups

2008-07-23, 1to1 Magazine

1to1 Magazine article "The New Face of Focus Groups" features Debi Kleiman, Director of Product Marketing at Communispace

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Conference Call: Digitas, InterContinental Hotels Group and Communispace

2008-07-09, DMNews

Conference Call: Digitas, InterContinental Hotels Group and Communispace

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MassTLC Announces Communispace as a First Round Finalist for the 2008 Technology Leadership Awards

2008-06-30, MassTLC

MassTLC Announces Communispace as a First Round Finalist for the 2008 Technology Leadership Awards

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Communispace one of the Best Places to Work

2008-04-30, Boston Business Journal

Boston Business Journal names Communispace one of the Best Places to Work

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The value and payoff of private online communities

2008-03-24, B2B Magazine

B2B Magazine asks Julie Wittes Schlack, VP of Innovation and Design at Communispace about the value and payoff of private online communities

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Social Networking's Limits

2008-01-16, CRM Buyer Online

Social Networking's Limits: Diane Hessan, CEO of Communispace, speaks to CRM Buyer Online

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InterContinental Hotels Cultivates Customer Web Community to Improve Business

2008-01-04, Baseline

InterContinental Hotels Cultivates Customer Web Community to Improve Business

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Kraft Tallies $100M in Sales Lift By Tapping Into Online Groups

2008-01-03, Retail TouchPoints

Kraft Tallies $100M in Sales Lift By Tapping Into Online Groups

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Online Networking Goes Small, and Sponsors Follow

2007-12-29, Washington Post

Online Networking Goes Small, and Sponsors Follow

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Emotional Business Bonding on Social Networks

2007-12-27, MediaPost

Emotional Business Bonding on Social Networks

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Close Ties: Lessons from FedEx, Schwab, eBay, and others on the customer-driven Web economy

2007-11-26, InformationWeek

Close Ties: Lessons from FedEx, Schwab, eBay, and others on the customer-driven Web economy

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Communicating the Voice of the Customer

2007-11-01, Boston Herald

Communicating the Voice of the Customer

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Conversational Marketing in 2 Mins

2007-05-27, iMedia Connection

Conversational Marketing in 2 Mins

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Let Consumers Control More Than Just Ads

2007-04-09, AdvertisingAge

Let Consumers Control More Than Just Ads 

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Community Values

2007-03-28, eCommerce Times

Community Values

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People Engage More With Small, Branded, Well-Lit Communities

2007-03-22, MediaPost

People Engage More With Small, Branded, Well-Lit Communities

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Get Customers Involved in Innovations

2007-03-12, B2B Media

Get Customers Involved in Innovations

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Time on Your Side: Rating Your Boss's Flexible Scheduling

2007-01-25, The Wall Street Journal

Wall Street Journal: Time on Your Side: Rating Your Boss's Flexible Scheduling 

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Why You Should Create a Corporate Social Media Platform - Incorporating Community, Blogs, Podcasts and WIKI's into Your Customer Interactions

2006-11-07, MediaPost

Why You Should Create a Corporate Social Media Platform - Incorporating Community, Blogs, Podcasts and WIKI's into Your Customer Interactions 

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Older Generation Infiltrates MySpace

2006-10-06, TechNewsWorld

Older Generation Infiltrates MySpace

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It Takes A Web Village

2006-09-04, BusinessWeek

It Takes A Web Village: Private online communities are providing special insights into customers' needs

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Welcome to the Anti-Social Club

2006-08-07, AdvertisingAge

Welcome to the Anti-Social Club

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Meet the corporate research department

2006-07-10, The Boston Globe

Meet the corporate research department

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Big Brands Tap Into Private Online Communities

2006-06-09, eCommerce Times

E-Commerce Times: Big Brands Tap Into Private Online Communities

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Wired for Winning Loyalty

2006-06-06, MarketingProfs.com

MarketingProfs.com: Wired for Winning Loyalty

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Communispace named "Cool Vendor" by leading Analyst firm

2006-03-30, Gartner

Communispace named "Cool Vendor" by leading Analyst firm

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WizKid Awards Go to Next-Gen Customer Service Stars

2006-01-23, CRM WizKids

WizKid Awards Go to Next-Gen Customer Service Stars

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2006: A Year of Great Possibilities

2005-12-21, CRM Buyer

2006: A Year of Great Possibilities

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Why Companies Need Your Ideas - How They're Tapping Customers to Develop New Products

2005-02-14, Forbes

Why Companies Need Your Ideas - How They're Tapping Customers to Develop New Products

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Small Business - VC Funds start flowing freely again

2004-04-25, USA Today

Small Business - VC Funds start flowing freely again 

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Web-Necessary Apps To Bloom in 2004

2003-12-17, CRMDaily

Web-Necessary Apps To Bloom in 2004

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It Takes a Community

2003-10-01, QCRA

It Takes a Community

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How Communispace Corp. Benefits from its Customer Community

2003-01-31, KM Review

How Communispace Corp. Benefits from its Customer Community

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Does E-learning Equal E-Training

2003-01-01, eLearning Magazine

Does E-learning Equal E-Training

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