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| Voice of the Customer Isn’t All Talk2010-08-16, 1to1 Magazine 1to1 Magazine’s coverage of the CDW case study that discusses how the company drove hundreds of millions of dollars in revenue by establishing a customer listening program and also touches on the their work with Communispace.  |
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| Secrets of Engaging Customers in Online Communities2010-08-09, Forbes.com Diane Hessan interviewed by Forbes.com in, "Secrets of Engaging Customers in Online Communities"  |
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| Chase, IHG Intro New Credit Card2010-07-14, Marketing Daily MediaPost's Marketing Daily showcases how IHG's Priority Club Rewards Communispace community helped them co-create a newly released credit card in, "Chase, IHG Intro New Credit Card"  |
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| Hotel loyalty club members co-create new credit card2010-07-14, Research Magazine Research Magazine features a results story from IHG's Communispace Community in, "Hotel loyalty club members co-create new credit card"  |
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| Market Research Should Get Back To Its Roots 2010-06-28, MediaPost Blogs, Marketing Daily Bill Alberti contributes to MediaPost Blogs Marketing Daily in, "Market Research Should Get Back To Its Roots"  |
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| Hey Social CRM Cart, Here's Your Horse2010-06-22, 1to1 Media Debi Kleiman, VP of Product Marketing, guest blogs for 1to1 Media in, "Hey Social CRM Cart, Here's Your Horse."  |
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| Don't Believe The Startup Hype2010-06-17, MediaPost's Online Media Daily Forrester: Don't Believe The Startup Hype  |
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| 6 Ways to Optimize Your Online Community2010-06-17, eM+C Debi Kleiman, VP of Product Marketing, contributes to eMarketing & Commerce (eM+C) in the article, "6 Ways to Optimize Your Online Community."  |
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| Don't Make These Mistakes with Your Online Brand Community2010-05-17, Harvard Business Review Debi Kleiman, VP of Product Marketing co-authors Harvard Business Review Blog article "Don't Make These Mistakes with Your Online Brand Community"  |
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| Lessons From Leno and Twitter Bombers: 3 Rules for Next-Gen Marketing2010-03-23, Fast Company Fast Company article, "Lessons From Leno and Twitter Bombers: 3 Rules for Next-Gen Marketing" highlights CEO Diane Hessan's presentation at ARF's Re:think Conference  |
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| Consumers Are Tired of Hearing About the Recession2010-03-22, AdvertisingAge AdAge article "Consumers Are Tired of Hearing About the Recession," written by Manila Austin, Communispace and Graceann Bennett, Ogilvy & Mather, highlights their recent study on the post-recession consumer  |
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| Will Traumatized Consumers Ever Recover?2010-03-22, AdWeek Adweek article, "Will Traumatized Consumers Ever Recover?" highlights joint research by Communispace and Ogilvy which focuses on the recession  |
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| Experienced Hands, Still Valued2010-03-05, The New York Times The New York Times article, "Experienced Hands, Still Valued" showcases the unique and diverse employees at Communispace  |
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| Communispace does a nifty two-step, providing clients 2010-03-01, CRM Magazine The 2010 CRM Service Awards: Rising Stars—Communispace (The Dance Partner) Communispace does a nifty two-step, providing clients with private communities and then helping to glean information from participants.  |
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| Has anyone seen the future of research?2010-02-12, Research Magazine Research Magazine article, "Has anyone seen the future of research?" highlights the Fast Forward London event hosted by Communispace, BrainJuicer, and OTX  |
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| The Industry And The Consumer2009-07-09, MediaPost Blogs The MediaPost blog article, "The Industry And The Consumer" highlights Communispace's C-Suite to Main Street research report  |
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| Don't Get Lost in Translation2009-06-25, Online Media Daily Jennifer Adams, Director of Client Services in Europe, contributes to MediaPost's Blog, Online Media Daily in the article, "Don't Get Lost in Translation"  |
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| Frugality And Social Status Trump Altruism2009-06-24, MediaPost Marketing:green SVP of Innovation and Design, Julie Wittes Schlack, contributes the article, "Frugality And Social Status Trump Altruism" to MediaPost's Marketing:green blog  |
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| When Liz Met Twitter: Fashion Brand Taps Social Media2009-06-17, BrandWeek In the BrandWeek article, "When Liz Met Twitter: Fashion Brand Taps Social Media" Liz Claiborne shares how their community helps them keep pace with fast moving consumers  |
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| Online Community is a Big Deal for Bargain Shoppers 2009-05-13, Overstock.com Overstock.com's Online Community is a Big Deal for Bargain Shoppers  |
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| How to Use Social Technology in Pharma Marketing2009-05-11, AdvertisingAge In the AdAge digital blog article, "How to Use Social Technology in Pharma Marketing" Josh Bernoff of Forrester recommends Communispace for companies that really want to engage customers through listening  |
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| Scientific insights from online communities2009-05-06, Research Magazine Research Magazine article, "Scientific insights from online communities" features Elsevier’s Yukun Harsono discussing the publisher’s Innovation Explorers Communispace community  |
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| The role of community in the social media landscape2009-04-22, Business Innovation Factory Communispace CEO Diane Hessan spoke about the role of community in the social media landscape at the Business Innovation Factory—Click-on the link below to watch the podcast  |
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| Yes, I'm A CEO Who Really Uses Twitter2009-04-22, Forbes.com Forbes.com article, "Yes, I'm A CEO Who Really Uses Twitter" tells Diane Hessan's Twitter adventure  |
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| 'Community Giving' Has New Meaning for InterContinental Hotels2009-04-01, 1to1 Weekly The 1to1 Weekly article, "'Community Giving' Has New Meaning for InterContinental Hotels,'" explains how IHG turned to their Communispace community to learn what charities their loyalty members value the most  |
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| Using Social Media to Listen to Consumers2009-03-30, AdvertisingAge AdAge article "Using Social Media to Listen to Consumers" features commentary from Communispace CEO, Diane Hessan, about the power of really listening  |
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| Following the Luxury Chocolate Lover2009-03-26, BusinessWeek Godiva's private online community featured in the BusinessWeek article, "Following the Luxury Chocolate Lover," which highlights their success in listening amid recessionary belt-tightening  |
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| When Obama Listens People Talk2009-02-18, When Obama Listens People Talk MediaPost'sOnline Media Daily publication, features commentary from Julie Wittes Schlack, Senior VP of Innovation & Design at Communispace, in "When Obama Listens People Talk"  |
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| Spanish-language Facilitators Share Their Best Tips2009-02-12, MediaPost Engage:Hispanics MediaPost blog, Engage:Hispanics, features Communispace's experience working with Spanish-language brand communities in the article, "Spanish-language Facilitators Share Their Best Tips"  |
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| Marketing Execs: Researchers Could Use a Softer Touch2009-01-27, AdvertisingAge Charles Schwab's Communispace communities mentioned in AdAge article, "Marketing Execs: Researchers Could Use a Softer Touch" for connecting with consumers in their own voice  |
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| Will Work for Praise: The Web's Free-Labor Economy2008-12-28, BusinessWeek Communispace mentioned in BusinessWeek article, "Will Work for Praise: The Web's Free-Labor Economy" for successfully enlisting volunteer community members  |
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| Forrester survey finds social media leading way toward CRM 2.02008-12-08, B2B B2B article, "Forrester survey finds social media leading way toward CRM 2.0" features Citrix Systems' Communispace community for putting a b-to-b spin on CRM 2.0 and social media  |
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| Putting Facebook and Twitter to work2008-10-23, CNN.com Communispace mentioned in CNN.com article, "Putting Facebook and Twitter to work"—which discusses the rise in consumer-generated content and social networking tools being used in corporations and IT departments  |
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| Are You Listening?2008-10-17, 1to1 Media CEO Diane Hessan featured in the 1to1 Magazine blog post "Are You Listening?" discussing the dual benefits of communities—long term engagements with consumers to drive break-throughs and "fast-track" access to consumer interaction  |
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| Insider information: Embracing user generated content2008-10-15, MyCustomer.com MyCustomer.com article, "Insider information: Embracing user generated content" features Julie Wittes Schlack, Senior Vice President, Innovation & Design at Communispace  |
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| Disney/Communispace Win Best Paper Overall Award2008-09-25, ESOMAR ESOMAR Awards the Crossing of Frontiers in Research at its Congress 2008—Disney/Communispace Win Best Paper Overall Award  |
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| A Time to Innovate: Some of the business world's most influential women get together to take on the future2008-09-05, MSNBC CEO Diane Hessan's involvement in the 2008 Women Presidents' Organization panel mentioned in the MSNBC article—"A Time to Innovate: Some of the business world's most influential women get together to take on the future"  |
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| Intercontinental Hotels Mines Customers for Advocacy2008-08-20, 1to1 Magazine 1to1 Magazine's Online Edition article, "Intercontinental Hotels Mines Customers for Advocacy" features IHG's Priority Club Rewards Communispace Community  |
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| IHG Tests Power of Word of Mouse2008-08-19, BrandWeek BrandWeek article, "IHG Tests Power of Word of Mouse" highlights IHG's email campaign through their Communuspace community  |
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| Younger Hispanics Respond Better To Bilingual Online Marketing2008-08-18, MediaPost's MarketingDaily Communispace Researcher Katrina Lerman, featured in MediaPost's MarketingDaily article "Younger Hispanics Respond Better To Bilingual Online Marketing"  |
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| Looking For Insight In Social Media2008-08-07, Online Media Daily Online Media Daily features an article, "Looking For Insight In Social Media" by Julie Wittes Schlack, Senior Vice President, Innovation & Design at Communispace  |
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| The New Face of Focus Groups2008-07-23, 1to1 Magazine 1to1 Magazine article "The New Face of Focus Groups" features Debi Kleiman, Director of Product Marketing at Communispace  |
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| Conference Call: Digitas, InterContinental Hotels Group and Communispace2008-07-09, DMNews Conference Call: Digitas, InterContinental Hotels Group and Communispace  |
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| MassTLC Announces Communispace as a First Round Finalist for the 2008 Technology Leadership Awards2008-06-30, MassTLC MassTLC Announces Communispace as a First Round Finalist for the 2008 Technology Leadership Awards  |
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| Communispace one of the Best Places to Work2008-04-30, Boston Business Journal Boston Business Journal names Communispace one of the Best Places to Work  |
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| The value and payoff of private online communities2008-03-24, B2B Magazine B2B Magazine asks Julie Wittes Schlack, VP of Innovation and Design at Communispace about the value and payoff of private online communities  |
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| Social Networking's Limits2008-01-16, CRM Buyer Online Social Networking's Limits: Diane Hessan, CEO of Communispace, speaks to CRM Buyer Online  |
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| InterContinental Hotels Cultivates Customer Web Community to Improve Business2008-01-04, Baseline InterContinental Hotels Cultivates Customer Web Community to Improve Business  |
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| Kraft Tallies $100M in Sales Lift By Tapping Into Online Groups2008-01-03, Retail TouchPoints Kraft Tallies $100M in Sales Lift By Tapping Into Online Groups  |
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| Online Networking Goes Small, and Sponsors Follow2007-12-29, Washington Post Online Networking Goes Small, and Sponsors Follow  |
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| Emotional Business Bonding on Social Networks2007-12-27, MediaPost Emotional Business Bonding on Social Networks  |
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| Close Ties: Lessons from FedEx, Schwab, eBay, and others on the customer-driven Web economy2007-11-26, InformationWeek Close Ties: Lessons from FedEx, Schwab, eBay, and others on the customer-driven Web economy  |
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| Communicating the Voice of the Customer2007-11-01, Boston Herald Communicating the Voice of the Customer  |
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| Conversational Marketing in 2 Mins2007-05-27, iMedia Connection Conversational Marketing in 2 Mins  |
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| Let Consumers Control More Than Just Ads2007-04-09, AdvertisingAge Let Consumers Control More Than Just Ads  |
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| Community Values2007-03-28, eCommerce Times  |
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| People Engage More With Small, Branded, Well-Lit Communities2007-03-22, MediaPost People Engage More With Small, Branded, Well-Lit Communities  |
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| Get Customers Involved in Innovations2007-03-12, B2B Media Get Customers Involved in Innovations  |
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| Time on Your Side: Rating Your Boss's Flexible Scheduling2007-01-25, The Wall Street Journal Wall Street Journal: Time on Your Side: Rating Your Boss's Flexible Scheduling  |
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| Why You Should Create a Corporate Social Media Platform - Incorporating Community, Blogs, Podcasts and WIKI's into Your Customer Interactions2006-11-07, MediaPost Why You Should Create a Corporate Social Media Platform - Incorporating Community, Blogs, Podcasts and WIKI's into Your Customer Interactions  |
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| Older Generation Infiltrates MySpace2006-10-06, TechNewsWorld Older Generation Infiltrates MySpace  |
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| It Takes A Web Village2006-09-04, BusinessWeek It Takes A Web Village: Private online communities are providing special insights into customers' needs  |
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| Welcome to the Anti-Social Club2006-08-07, AdvertisingAge Welcome to the Anti-Social Club  |
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| Meet the corporate research department2006-07-10, The Boston Globe Meet the corporate research department  |
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| Big Brands Tap Into Private Online Communities2006-06-09, eCommerce Times E-Commerce Times: Big Brands Tap Into Private Online Communities  |
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| Wired for Winning Loyalty2006-06-06, MarketingProfs.com MarketingProfs.com: Wired for Winning Loyalty  |
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| Communispace named "Cool Vendor" by leading Analyst firm2006-03-30, Gartner Communispace named "Cool Vendor" by leading Analyst firm  |
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| WizKid Awards Go to Next-Gen Customer Service Stars2006-01-23, CRM WizKids WizKid Awards Go to Next-Gen Customer Service Stars  |
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| 2006: A Year of Great Possibilities2005-12-21, CRM Buyer 2006: A Year of Great Possibilities  |
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| Why Companies Need Your Ideas - How They're Tapping Customers to Develop New Products2005-02-14, Forbes Why Companies Need Your Ideas - How They're Tapping Customers to Develop New Products  |
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| Small Business - VC Funds start flowing freely again2004-04-25, USA Today Small Business - VC Funds start flowing freely again  |
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| Web-Necessary Apps To Bloom in 20042003-12-17, CRMDaily Web-Necessary Apps To Bloom in 2004  |
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| It Takes a Community2003-10-01, QCRA  |
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| How Communispace Corp. Benefits from its Customer Community2003-01-31, KM Review How Communispace Corp. Benefits from its Customer Community  |
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| Does E-learning Equal E-Training2003-01-01, eLearning Magazine Does E-learning Equal E-Training  |
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