Expertise: Retail


2010 Forrester Groundswell Award Winner in the Listening category.

Godiva turned to their community to understand their members’ changing behaviors during the tumultuous economic environment of 2009. What they heard led to the development of a new product line that would change the face of the brand and mark a ground-breaking moment for Godiva.

Leading Analyst Firm Honors Communispace for Delivering ROI via Online Communities for Godiva and InterContinental Hotels Group/Chase Credit Cards — Read Press Release