Our disciplined planning, implementation and management processes ensure we fully immerse ourselves in your business, tie the online community rigorously to your strategic marketing goals, establish success metrics, and master your internal communication processes– all the while adhering to our 10 essential customer community best practices.
- Meet our team
A team of recruiters who always rise to the challenge of getting the right people, even the most hard-to-reach target segments—from professionals like doctors and pharmacists to today's youth, retirees, and high net-worth investors to Hispanic-speaking, African American and International members. No pre-existing list? No problem.
A group of highly-skilled facilitators who continuously share ideas and best practices for developing the social glue and vibrancy that gets members so involved. This is one of the reasons why 86 percent of members in our customer communities participate all the time (compared to only 11 percent who participate in large, public communities and social networks).
- Learn more
Our specialized social software and process applications engage people and generate a level of insight beyond commodity applications like chat or bulletin boards. Our enterprise-class software includes unique, patented capabilities based on the sociology of human interaction, an essential element in successful online communities. R&D into technology innovations continues to be a top priority for us.
- Learn more
We help you uncover the unexpected and make it easy for you to take action. Our approach to analysis and reporting is rapid, thorough, insightful and pragmatic, providing ready access to the type of rich insights and intelligence that guide business decisions all the way up to the CEO.
- Read client stories
Because we're so driven by innovation, we have a team of ethnographers, data mining experts and social scientists focused on uncovering new patterns and trends in online community behavior and exploring the characteristics and dynamics of the optimal community experience.
- Learn more