Private online communities are changing
the way businesses learn from customers.

Private, online communities are changing the way marketers learn from customers.
When expertly built and facilitated, each one becomes an invaluable resource
for testing ideas, generating feedback, and exploring customers' mindsets. 
Communispace Triangle 
From recruiting through facilitation and insight mining, every action we take will directly support your learning agenda and business goals. This disciplined approach differentiates the work and the results of a private online community.

What's a customer community?

Viewed as a strategic marketing asset, a community is a private online site where 300–500 invited customers or prospects regularly spend time brainstorming ideas, offering advice to you and to one another, sharing experiences and feelings, discussing trends, and helping you figure out marketing and business issues. It's a way to bond and feel heard.


How we do it

From recruiting through facilitation and insight mining, throughout our strategic partnership, every action we take will directly support your learning agenda and business goals. 
Our disciplined, proven approach differentiates the work and the results
of a private online community.

 


 

Best Read

Get the "10 Best practices for developing successful customer communities"
written by Communispace's senior community facilitators

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The Engagement Principle

Our research has found that the smaller and more intimate the community,
the more that people participate,
and provide value to your business.

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