Our clients are changing the way
they listen to customers.Private customer communities give them the power.

We have had the privilege of partnering with over 100 client organizations from a range
of industries to create powerhouse business-to-consumer and business-to-business communities that deliver the voice of the customer.

Here is a partial list of current clients.

In the News...

August 09, 2010
Diane Hessan interviewed by Forbes.com in, "Secrets of Engaging Customers in Online Communities"

July 14, 2010
Research Magazine features a results story from IHG's Communispace Community in, "Hotel loyalty club members co-create new credit card"

Research & Innovation

Eyes Wide Open, Wallet Half Shut:
The Emerging Post-Recession
Consumer Consciousness

The "great recession" of 2009 has taken a toll on consumers' emotional and financial well being, and the big questions on everyone's mind are: What happens next? Is it really over? And, what is the new "normal" really? As thought leaders and experts in understanding consumer behavior in the context of our culture, Ogilvy and Communispace teamed up to make sense of the effects the recession has, and will have, on Americans.   

READ BOOKLET