Hot Topics
Who Owns the Data?
At Communispace, I listen to a lot of community member conversations. Our Communities help companies listen to the voice of their customers 24/7 in a private, online environment that bears some similarities to other social networks. So it’s inevitable that…
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Where, Indeed, is Waldo? Or, on the necessity of analysis
I want to formulate a notion about the role of analysis in determining what we are happy to call the truth. I know—a rather grand ambition for a blog post. But I think by raising this issue we will find ourselves fairly quickly at the heart of a process critical to our work…
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4 Different Approaches to a Turnaround
As companies pull themselves out from the recession, many are turning their businesses around. For some, the turns are mere adjustments in course. But for others, such as auto makers and banks, they are faced with challenges critical to their survival...
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300 online communities that keep on giving. Communispace has created and managed more than 300 private online communities for some of the most successful customer-focused organizations in the world.
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Communispace & Mattel win
2008 Forrester Groundswell Award
in the Listening category
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Josh Bernoff interviews Diane Hessan about Groundswell.
See Josh talking with Communispace CEO Diane Hessan about how companies are successfully “listening” to their customers by harnessing the power of private online communities.
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Soup to nuts. Communispace is one of the few companies in the world to offer full-service online community development; strategic planning and design, a robust technology platform, expert facilitation, member recruitment, process management, executive reporting and more. We're the only firm to have a research and innovation team of social scientists and data mining experts dedicated to uncovering new patterns and trends in online community behavior and customer engagement.
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